Have a question about She Rebel products, or just need some more information? Click on one of the sections below to find the answer. If you still cannot find what you are looking for send us an email at sherebel67@gmail.com. We will get back to you as soon as possible.
Payment
What Payment Options Do You Accept?
We accept all major credit cards, as well as Google Pay and Shop Pay. Choose Shop Pay at checkout to pay in full or split your purchase into 4 equal installments. This offer applies only to orders between $50 and $3,000.
Shipping & orders
Where Do You Ship?
We ship to all 50 US states and to our neighbors in Canada. We currently do not offer international shipping. Please note that we do not ship on Saturdays, Sundays, and holidays.
Do You Offer Free Shipping?
We currently offer free shipping within the US on all orders of $100 +. For all orders under $100, we offer a low flat rate shipping fee of $3.99. We offer shipping to our neighbors in Canada for a flat rate of $15 using USPS via Canada Post (duties are not included and may be charged by customs).
Do You Offer Free Returns?
We currently offer free returns on all orders within the United States. We currently do not offer free returns from Canada. The customer is responsible for return shipping costs. If you are shipping back an item over $75, you should consider using a track able shipping service or purchasing shipping insurance.
Do You Offer Expedited Shipping?
We offer priority shipping within the U.S. for our She Rebel Black Label Sports Bra & Leggings and our Bestsellers Collection. We use USPS priority mail and offer free shipping. Unfortunately, we do not offer express shipping at this time.
Will I Receive A Tracking Number?
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check your order status. Please allow 24 hours for the tracking information to become available. To track your order via the tracking number, please log into your account first.
How Long Does It Take To Receive My Order?
Many orders will ship out within 2 to 5 business days (excluding weekends and holidays) after you receive an order confirmation email. Our She Rebel Black Label and Special Sale Collection ship immediately.
U.S. orders using standard shipping should arrive within 5-10 business days from the date of order. Eligible priority mail orders will arrive within 3-5 business days from when your parcel is shipped. However, some orders may have longer processing and shipping times. We provide order processing, shipping, and returns information on every product page you click on.
Refunds and exchanges
What Is Your Refund And Exchange Policy?
We accept the return of items in unworn, unaltered, unwashed condition within 14 days of receipt of the order. To be eligible for a return, your item must also have Original Tags attached. Please read our Refund Policy carefully since refund terms may vary slightly by supplier. At the bottom of each product page is a brief description of the supplier’s refund/exchange policy.
How Do I Initiate A Return Or Exchange?
Please always email us first at sherebel67@gmail.com before starting a return so we can assist you. In order for your return to be processed, we request with your return the original packing slip or invoice and a 1 to 2 sentence note stating the reason for return. Also, please provide a tracking number for your return from your local post office/UPS.
Can I Exchange My Item?
Exchanges can only be made for a different size or color of the same style only. If you select an exchange, but the item sells out before your return is finalized, the exchange will default to a refund.
When Can I Expect My Refund?
We’ll send you a refund notification email as soon as we've issued your refund! If you are approved for a refund, a credit will automatically be applied to your original method of payment. We typically process your exchange or refund within 2 to 5 business days. However, this may take up to 5 to 7 days during holidays and other busy times of year.
What Happens If An Item Arrives Damaged?
We stand behind all of our products. If there is an issue with your purchase, please e-mail us at sherebel67@gmail.com within 24 business hours to let us know.
In order to replace or refund the item we will need the following information:
- Name & email address
- Your order number
- A brief description of the damage/defect
- One clear image of the damaged/defective area
Once all information has been received, we will provide you further instructions.
How Are Late Or Missing Refunds Handled?
If you haven't received a refund within 2 weeks, please contact your bank first. Then contact your credit card company, as it may take some time for your refund to officially post. If you’ve done both, and you still haven’t received your refund, please email us. We will respond as quickly as possible, usually within a few hours.
Are Any Items Non-Returnable?
Some types of items are non-returnable. These include: gift cards, hats, personalized t-shirts, certain fitness gear and accessories, and items marked as final sale. Products purchased during a Final Sale are not eligible for a return. Only regular priced items may be refunded.
Size & fit
How Do I Figure Out My Size?
Most of our fitness apparel fits true to size, including She Rebel's Brand clothing. However, fitness wear sourced from small independent brands and wholesalers may vary slightly in size and fit.
For details on product sizing & fit, please click on the Size Chart under each product description. Please order the size that most closely approximates your measurements.
Care & repair
How Should I Care For My Garments?
Cold water washing & hang drying our fitness wear is best. Since about 90 percent of energy consumed while running a load is used to heat the water, using cold water reduces the amount of energy needed to run a load of laundry (yes, the Planet will love you!).
However, it is best to always follow the care instructions on the clothing label as they may vary by product type and brand.
Product information
What Is Your Commitment To Sustainability & Ethical Manufacturing?
Where available, we always prioritize sustainable natural and recycled materials that have a lower impact on the planet, and ethical manufacturing that contributes to the broader global good.
Our She Rebel Brand Label and several small brands we sell are made of eco-friendly materials. She Rebel’s own brand label Sports Bra, Leggings, and Tank Top are made of the best premium quality recycled fabric.
All of our fitness wear manufacturers are carefully vetted for environmental practices and to ensure fair labor practices and responsible manufacturing.